Subject : Please use this format: (“NAME OF COMPANY” – “The Problem“)
Priority Levels : Please use “Normal” for all issues, “Elevated – Critical” are internal priorities for submitted tickets.
Category : Please select the most relevant type to your support ticket problem.
TIP: A Screenshot of the problem really helps, to take a screenshot, you only need to use the “Print Screen” key on your keyboard. Pro Tip: Holding the ALT + PRNT SCRN keys will screen capture the focused window. “When I do press the print screen key, nothing happens…” No problem!, because what the PRNT SCRN key does is captures the screen into the ‘clipboard’ memory Windows\Mac\Linux. You can “Paste” (CTRL + V) what is in the ‘clipboard’ memory in to MS Paint or Paint or MS Word, any program that can use the ‘clipboard’ memory.
- Screen grab PRNT SCRN (ALT + PRNT SCRN)
- Open Paint (MS Paint, Corel Paint, Adobe Photoshop, etc)
- Paste grab CTRL + V
- Upload to this form.